Orders usually ship within two business days. A tracking number will be provided as soon as the shipping label is confirmed. It is important to provide and email address to receive notifications.

We strive to ensure customer satisfaction with our products and offer a comprehensive return policy for your convenience.

If you receive a defective item, we will gladly accept a return. Contact our customer service team to initiate the return process. Once the item is received and inspected, you can choose between a full reimbursement or a replacement product.

We also accept returns for unused items and still in their original packaging. Please ensure the item remains unopened and in the same condition as when you received it. After the item is returned and inspected, we will process your reimbursement or provide a replacement, based on your preference.

Return Process
1. Contact Customer Service: Contact our customer service team to inform them of your return and receive return instructions.
2. Return the Item: Return the item to us, ensuring it is properly packaged to avoid any damage during transit.
3. Inspection: Once we receive the item, our team will inspect it to confirm it meets the return criteria (defective or unused in original packaging).
4. Reimbursement or Replacement: After inspection, we will reimburse you or send a replacement, depending on your choice.
Additional Information
* Return Window: All returns must be initiated within 30 days of purchase.
* Shipping Costs: We will cover the return shipping costs for defective items. For unused items, return shipping costs may be the customer’s responsibility.
* Processing Time: Return inspections and processing typically take 5-7 business days after receiving the item.

We are committed to providing quality products and excellent customer service. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for coosing our products!

Our products are proudly Made in the USA.

Yes, we often have customers who will buy our products and have them shipped directly to friends or family.

Shopify is the payment processor and the platform that we use to hot our website. The credit card statement will say “Shopify” or Shopify Dry Element Store” or something along those lines.

The price that you see is the lowest advertised price. We keep our prices low and discounted throughout the year. Currently, several products are marked down significantly.