Frequently Asked Questions

General Questions

How soon does my order ship?

Orders typically ship within two business days.

What is the Return Policy?

We have a 30 day Return Policy for items that are defective.

Is there a warranty?

Our products are proudly Made in the USA.

Where are the products made?

Yes we warranty all of our products for manufacturer defects.

H2O ResQ (1oz) Q&A

How many drop for 5 gallon ?

For one Gallon, 12 Drops are recommended. To answer your question, 12 Drops X 5 Gallons = 60 Drops are recommended to store and maintain pure water in a 5 Gallon container.

Do you have to add this to clean water or can you add it to water that has already expired? (Water that was once clean but in now old)

Not totally sure, but I believe you should add this to "fresh" water, because it is a "maintainer" rather than a "rejuvenator!"

Will this react if iodine is added to the water?

If your questions pertains to adding “iodine” to water that you are planning to store long term utilizing the H2O ResQ water treatment, the answer is no. Of course any iodine water disinfectant treatment requires the proper concentration to be utilized. Please note, H2O ResQ is designed to store fresh, clean, municipal (tap water), or filtered water.

Iodine or bleach is typically used to disinfect water in an emergency or survival scenario and is not an effective long term method to store clean water. Also, iodine should not be utilized long term for water treatment for it is subject to side effects and can be harmful.

We also offer a better proven method to remove waterborne pathogens, such as viruses, bacteria and protozoa with a 99.9999% effective rate and it improves the taste of the water too. Our “Nano Gravity Water Filter”, Exceeds EPA and the World Health Organization's protective standards for removal of virus, bacteria and cysts.

Note soon, we will also be offering an easy to assemble gravity-fed water purification system based on our Nano Gravity Water Filter technology. The Dry Element, “Nano Gravity Water Filtration System” is made in the USA , affordable and includes everything you will need for an emergency long term water filtration situation.

expiration date. Dear Seller, i got your product. could you please let me know how long this can last unopened and if opened? Thank you.

Thank you for your question. There is no expiration date for the product. With that being said in order to achieve indefinite shelf life, it is recommended to store the product in a cool and dry place with the cap on.

main ingredient?

This proprietary formula with over 15 years of testing utilizes copper/silver ion technology (as a main ingredient) at a synergistic level to inhibit Biofilm growth. The ingredients used are food grade FDA and NSF approved additives deemed safe when properly diluted. When following directions properly the PPM level of additives is below EPA and FDA approved safety guidelines.

Should i add this into our berkey filter before storage? I only pull it out twice a month to fill up storage containers but notice bacteria at filter

Yes, if you are using ceramic type filters, such as the Berkey it would be a good idea, after cleaning the filter to treat it with our H2O ResQ formula to help eliminate Biofilm Bacterial Growth. Just flush some H2O ResQ teated water based on the recommended dosage per gallon through the filter prior to letting it dry out and stored for next time. Then add the recommended dosage of H2O ResQ to your long term potable / fresh water storage container.

Since you mentioned that you filter water twice a month, perhaps you might want to look at a superior filter that we also sell on Amazon that is Anti-Microbial by design, since it is silver impregnated. Silver has amazing properties and just like our H2O ResQ product, we engineered that into our Ionic Nano Ionic Gravity Water Filter as well. Our Dry Element, Nano Ionic Gravity Water Filter is based on a superior technology versus the typical Ceramic Cone type filter that Berkey and others use. You will find our Nano Filter to be easier to use, require less maintenance, out performs multiple Berkey filters and just let it dry before storing it. Ceramic water filtration systems require multiple filters, priming, constant maintenance in order to provide an adequate water supply, compared to one Dry Element, Nano Ionic Gravity Water Filter. Besides you will save money in the long run and it too is made in the USA.

H2O ResQ (2oz) Q&A

What is the shelf life of this product, when left in its original container how long does it last?

Thank you for your question. There is no expiration date for the product. With that being said in order to achieve indefinite shelf life, it is recommended to store the product in a cool and dry place with the cap on.

What's in it? I'm not sure about buying a product I'll be consuming without any idea what is init.

This proprietary formula with over 10 years of testing utilizes copper/silver ion technology at a synergistic level to inhibit Biofilm growth. The ingredients used are food grade FDA and NSF approved additives deemed safe when properly diluted. When following directions properly the PPM level of additives is below EPA and FDA approved safety guidelines.

In the description and the front facing package it says it treats 330 gal. of water, the photo of the back of the package says it treats 55 gal. ???

Sorry for the confusion and you are correct that one 2 oz bottle treats up to 330 gallons of water. The included Vial / Test Tube has a dual purpose and can be used to more precisely measure the exact amount of treatment for 55 gallon drums. By removing the tip you can treat 55 gallon drums more quickly or you can count the drops. It is also utilized when testing the water.

How much do I add for 160 gallons?

The full 2 oz bottle treats 330 gallons, so half the bottle treats 165 gallons. The easiest way to treat your amount of water is to use the enclosed vial provided with the kit. Please note: the plastic tip on the 2 oz bottle can be removed for easier use when pouring into vial. Each vial (when filled) treats 55 gallons and is pre-measured for convenience. Therefore, add 3 vials (55 x 3 = 165) to treat the water. You will have solution left over to treat another batch or store it for future use.

We wouldn't be using this for tap water, but for h2o purified thru a berkey filtration system first. does purity of water change # of drops needed?

Storing purified water will not effect the amount of H2O ResQ treatment requirements. H2O ResQ was engineered based on the volume of water being stored. Perhaps you might want to consider our Smart Nano Ionic Filter as a Berkey replacement filter. It provides advanced purification and outperforms ceramic filters.

Should i add this into our berkey filter before storage? I only pull it out twice a month to fill up storage containers but notice bacteria at filter

Yes, if you are using ceramic type filters, such as the Berkey it would be a good idea, after cleaning the filter to treat it with our H2O ResQ formula to help eliminate Biofilm Bacterial Growth. Just flush some H2O ResQ teated water based on the recommended dosage per gallon through the filter prior to letting it dry out and stored for next time. Then add the recommended dosage of H2O ResQ to your long term potable / fresh water storage container.

Since you mentioned that you filter water twice a month, perhaps you might want to look at a superior filter that we also sell on Amazon that is Anti-Microbial by design, since it is silver impregnated. Silver has amazing properties and just like our H2O ResQ product, we engineered that into our Ionic Nano Ionic Gravity Water Filter as well. Our Dry Element, Nano Ionic Gravity Water Filter is based on a superior technology versus the typical Ceramic Cone type filter that Berkey and others use. You will find our Nano Filter to be easier to use, require less maintenance, out performs multiple Berkey filters and just let it dry before storing it. Ceramic water filtration systems require multiple filters, priming, constant maintenance in order to provide an adequate water supply, compared to one Dry Element, Nano Ionic Gravity Water Filter. Besides you will save money in the long run and it too is made in the USA.

Is it safe to use in aluminum water tank on a boat?

Yes, this product is safe to use in any approved potable water storage container and will not harm the storage container. We have many boating customers that use our product on a regular basis.

Please note, the ABYC Standard that addresses potable water systems (ABYC H-23) recommends that aluminum not be used for potable water tanks. The standard talks about not using any materials for tank construction that might impart an undesirable taste, odor, or color to the water. The fact is that most tap water used here in the US today has to go through some form of chemical treatment to ensure that the water is safe to drink at all times. Unfortunately, one of the chemicals commonly used is chlorine, which can be corrosive to aluminum after long exposure.

For 1100 liter tank, how many 2oz bottles do i need? doni just pour the small bottle all at one or how do i mix it in the tank?

A 1100 liter tank is approximately 290.5 US gallons and therefore you would only need one 2 oz bottle. Your H2O ResQ 2 oz kit included a 10ml vial that you could use to treat your 1100 liter tank. One 10ml vial treats 55 gallons, therefore you would need to use approximately 5.5 (5 & 1/2) vials filled with H2O ResQ. This can be added while filling the tank.

How many drops do you add to a gallon of water?

Please note, (1 drop treats 1 quart), (4 drops treats 1 gallon) and (1 vial treats 55 gallons) of water.

My package arrived frozen in the mail. Can I still use the product even though it says do not freeze on the box?

Please be advised that due to winter weather conditions in various parts of the country, your item may arrive in a frozen condition.

If your product should freeze during shipment, not to worry, for this should not damage or harm the H2O ResQ solution.

As long as none of the formula has leaked out, it should be fine. Our quality control ensures that we check to make sure all lids / caps are tight on the bottles prior shipment.

I have a 130 gallon tank. Was planning to put in the whole bottle. An overkill, but wanted to use it all up. Is that ok? any harm in overtreating?

We always recommend that the Treatment Instructions are followed. The H2O ResQ (2 oz) is a concentrated formula that was specifically engineered to treat 330 gallons of potable water. Please note, if stored properly H2O ResQ has indefinite shelf life and therefore can be used for additional or future long term water storage. The kit contains a (10 ml) vial with instructions that can be used to more quickly treat your 130 gallon container and eliminates the need to count individual drops. If you utilize the included (10 ml) vial you would only need about two (2) and a one-third (1/3) vials of H2O ResQ solution to treat your container.

Can you treat one gallon at a time?

Yes absolutely, you can treat one gallon of water at a time. Our bottle includes a removable tip or nozzle, which is used to count drops.

Is there a length of time before the water is safe to drink? what exactly is the test kit checking irt copper levels?

There is no length of time required when using municipal (tap) water to fill an uncontaminated food grade water storage container. However, it is recommended to wait 24 hours after filling a storage container with other types of water. The test kit is utilized to test for active copper ions in the water, especially when opening a stored water container in the future.

Humidifier Drops Q&A

I have birds in my room. Is this also safe for them?

Yes they are safe to use around birds, along with other pets like cats and dogs as well.

Does this product help with white dust?

TYes, the Humidifier Drops will help to reduce the white dust that is emitted by humidifiers. This white dust is basically dissolved salts, calcium and magnesium that is found in water. The hardness of the water greatly affects overall performance and maintenance.

The formula was engineered to work with municipal source water or filtered water to reduce overall maintenance and keep the water fresh. This solution inhibits bacteria and organic growth that builds up inside of the humidifier over time.

If these are used in an evaporative humidifier, does it matter whether or not it has a filter?

No, it does not matter whether your humidifier machine has a filter or not. Humidifier Drops are engineered to work with all types of humidifiers.

Do the drops get vaporized into the air? Thanks

No, water is vaporized and this is a 97% solution of filtered water. The amount of proprietary solution added is very minuscule and not an issue. The EPA has approved silver/copper Ionization treatments for use in drinking water, swimming pools, hot tubs, jacuzzi’s, etc.

Do the drops get vaporized into the air? Thanks

No, water is vaporized and this is a 97% solution of filtered water. The amount of proprietary solution added is very minuscule and not an issue. The EPA has approved silver/copper Ionization treatments for use in drinking water, swimming pools, hot tubs, jacuzzi’s, etc.

How do you use them?

We recommend that you start with a thorough, cleaning of your humidifier per manufacturer instructions. After that, drops are added based on the water reservoir capacity for your humidifier. We recommend three drops per 1/2 gallon, six drops per 1 gallon, and 12 drops per 2 gallons of water being treated. The drops should be added to the reservoir after each refill. Please note, this is a maintenance solution for your humidifier not a cleaning solution.

what are the ingredients?

This proprietary formula with over 10 years of testing utilizes mineral ion technology at a synergistic level to inhibit Biofilm growth. The ingredients used are copper, silver and filtered water, all food grade FDA and NSF approved additives deemed safe when properly diluted.

Can i use this in my cpap humidifier water chamber?

Please note, we recommend that you adhere to the manufactures instructions regarding your “CPAP” machine. Most manufactures recommend to only use Distilled Water.

Does this take the place of purified water? Can I just use tap water with this in my humidifier.

Yes, you can use tap water with Humidifier Drops. The solution will improve whichever water you choose to use and help reduce overall maintenance. Does this take the place of purified water? Can I just use tap water with this in my humidifier.

Regarding "purified water" that is usually referred to Reverse Osmosis, Bottled Water, or Distilled Water. With all our products we always recommend the customer follow the manufacturer's recommendations regarding their product. The type of water you use is up to you and the purer the water source, typically the less issues, such as water hardness, chlorine, heavy metals, calcium deposits, and iron rust staining typically found in tap water.

How many drops per bottle?

The bottle holds 1 oz of liquid which is approximately 600 drops.

Nano Gravity Filter Q&A

How much filtered water can it hold/store?

We presume that your question is asking how much water can be processed through the filter or how long will it last? No filter is designed to store water, only to filter water. Our filter was designed to be utilized in Berkey, AquaCera, Doulton, or any other type of gravity filter housing and to replace those filters with a more advanced technology. Just one of our Nano Filters will purify several thousand gallons of water and that is also subject to the source. The true test of a filter is realized in an emergency situation, where you will need to be able to purify many different types of fresh water sources, not only municipal water with a reliable, acceptable production flow.

Where is this filter made?

The filter is Made in the USA.

Does this filter remove microplastice?

Yes, I believe your question is regarding “microplastics”. If so, various government agencies have defined “microplastics” as fragments of any type of plastic less than 5 mm / 0.2 inches.

Can this filter be used for well water to take out iron?

Yes, our Nano Filter will remove iron.

However, depending on the type of iron being filtered and the iron concentration level, it may cause the Nano Filter to prematurely become clogged. This could shorten the life span of the filter, because of its advanced design in how it traps impurities and contaminants, such as iron.

Note, there are many factors that need to be evaluated regarding well water containing iron. Such as the type of iron that may be present in water, like soluble ferrous iron or insoluble ferric iron. The water may flow from a faucet clear and then turn red or brown after standing. Organic iron, typically is yellow or brown, and can be colorless.

Does this filter work in the Alexapure Gravity fed water system?

Yes, this filter will work very well with the Alexapure Gravity Fed water system. It was also designed to replace other ceramic type filters in similar stainless steel or plastic bucket systems.

Do these filter fluoride?

The Dry Element, “Smart Nano Ionic Gravity Filter” was primarily engineered to provide a high water flow rate, to provide a high level of biological pathogen elimination and to provide safe drinking (potable) water. Our Non-Ceramic Nano Filter design also removes and/or reduces Inorganic Compounds, Heavy Metals, VOC’s, PCB’s, and pharmaceuticals. The filter provides approximately a 25% reduction in fluoride and that is subject to variables, such as the water flow rate, pH levels, saturation levels, contact time, etc.

Please note, no one filter is designed to remove everything from a water source. Other ceramic type based filters require additional filters, specifically designed to only remove fluoride, utilizing unique absorption compounds. Unfortunately, this can greatly affect the efficiency of the filter, longevity, water flow rate, etc. These ad on filters also increase cost and may negate the primary purpose of a water purification filter.

Our Nano Gravity Filter is a Sub-micron Series, is NSF/ANSI 42- and 61- Certified and UPCCertified by the IAPMO organization.

Will this filter pass the red food coloring test?

This question must be pertaining to other companies selling and promoting outdated older ceramic based filter systems, specifically “Black Ceramic” filters, where they claim that red colored water suffices for an actual test. This so called water test is used to check for internal filter damage, due to their fragile design, prone to hairline fractures and easily damaged.

The Dry Element, “Nano Gravity Water Purification Filter is based on a superior more advanced Electro Positive Filtration - Sub Micron Filtration - Carbon Impregnated - Silver Infused Nano Ionic fabric technology, which is also used by NASA. Our filter has even been certified by the Space Foundation. Therefore a red color water test Does Not apply to this technology and is typically sold as a subjective test for ceramic based gravity-fed water filters.

Note, such a test is not used in the real world test labs certified by the EPA, WHO, etc. The only conclusive way to really test all water filters regarding what they remove or reduce is to have a real world certified lab test subject to EPA and WHO standards. The Dry Element, “Nano Gravity Water Filter”, Exceeds EPA and the World Health Organization's protective standards for removal of virus, bacteria and cysts.

Ironically, one such company that sells gravity-fed systems based on the “Black Ceramic Filter” technology states the following in their Operation Booklet of the product: “If you suspect the water source contains viral and bacteriological contamination, as a precaution you may add 16- drops of plain bleach or iodine to each 1-gallon of water and wait 30 minutes in order to pre-treat the water before purifying in this system.” So how effective is the red food color test in proving that such a filter is actually removing pathogens, etc?

Are there any independent laboratory tests for this specific product that show the filtration efficiency for various contaniments? Thank you.

Yes, we would be happy to provide you additional information. Please email us at help@dryelement.com.